Thursday, 15 September 2011

This, That and Kindles

I had a good ol' laugh today at work. We have these interior swing doors that are surprisingly heavy to push. Anyhows, as I was about to swing through one, a colleague rushes up behind me to do the gentlemanly thing, he reaches past me to push the door open, and pushes, and pushes... I finally helped the poor guy out (and thanked him anyways) and wondered what he was hiding in those sleeves if it wasn't biceps!

Then I got home to find one of our kindles damaged, the screen streaked and blank and not turning on. Considering 2 of our kindles belong to 11 yr old boys, I guess it was only a matter of time. I've just phoned Amazon support and they wanted to know if it had gotten wet (no), if it had been dropped (no) or if pressure had been placed on the screen (um, 11 yr old boy, very likely, and I admitted to them that it was possible some tough love had been going on). No problem, without further ado, a brand new kindle is on it's way to me and I just have to return the damaged kindle within 40 days.

I know Amazon is our favourite big bad bear, but with customer support like that in a country where most other companies don't know the meaning of  'friendly support' , Amazon once again has my vote. In this instance, they really deserve this shout out. Thank you!!!

4 comments:

  1. Nice to hear they stand behind the product. My middle schooler has been dropping not so subtle hints he'd like an e-reader, I'll definitely look into the Kindle for him.

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  2. I have no problem with Amazon at all and they always offer great service. I do, however, make sure that I spread my book-buying currency and also purchase novels from indies, charity shops & chains.

    Also, just to mention that I'd like to present you the with the Versatile Blogger Award. You can find my post here - http://mcrogerson.blogspot.com/2011/09/seven-random-things-about-me.html

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  3. Claire, I also had problems with my Kindle - after 2 months the same thing happened. It turned out I'd bought a cover without the light and they had been experiencing problems. I received a brand new Kindle with no delay as well, I was very impressed with Amazon's service.

    Judy, South Africa

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  4. That is excellent service, good to know. I wouldn't have expected it...

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